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Discussion in 'Leeds Bradford' started by Aviador, Feb 4, 2009.
I often get the feeling you know a lot more than you tell White Heather
There are occasions where I know a little but am not allowed to say, but on this issue (terminal developement) I am telling all I know, or can summise, from information provided to the Consultative Committee during airport presentations, in combination with the information provided in the Masterplan.
I have been taking my family who are wheel chair users through LBA all my life, E U rules are not relevant, wheel chairs were invented in 1783, even before LBA came into existance.
There is nothing more soul destroying when your trying to be independant that systems are in place making it impossible to cope without assistance.
If I write a letter today they just see it as a opening gabit to claim money and instead of trying to address the problem just bat you away.
We now have a compensation culture, delayed flights, sickness bugs etc, companies are weary about engaging in fruitful talks even if you give assurances your only wishing to ensure the problem never occurrs again to anyone.
As I said previously, I fully understand and appreciate the frustration that you are not able to get through the airport without either suffering, or to avoid that you are required to book assistance in advance. However, despite your obvious disdain for the EEC regulations, they are entirely relevant as it is they that govern what an organisation has to do to meet the needs of people with disabilities. It is they that state what has to be done, and also when it is sufficient to provide alternative measures to avoid problems with stairs, escalators etc. ie: Reasonable Adjustments. Had they stated that the regulations were retrospective then you might now find that the situation is different. And, although wheelchairs have been around since long before man could get in a plane and fly, even 20 years ago there was little in the way of adequate legislation to ensure that buildings were designed with wheelchair access/egress in mind. So, LBA wasn't designed or built to the current standards and will only brought up to those standards over time. It may not be ideal, but it is unfortunate that changing buildings to facilitate wheel chairs etc. can be anything but straight-forward - hence the fact that the regulations are not retrospective.
Flew back on the BA 1343 yesterday. Again a very good load with only the odd spare seat available. Possibly 3/4 in Club Europe also. I have used the route 3 times this year already, but still can’t work out why BA are reducing to twice a day at certain times. Ultimately that’s their decision and our loss.
A quick update on the Terminal and Airport :
Used the free 1 hour drop off. Distance absolutely no problem, but would point out the state of the tarmac in places was in a very poor condition.
Security was much improved with steady progress made to the front even though the queue was large. Ironically, when I got to the front I was told I could have used the “fast track!” Staff friendly and professional with the snaking queue system much improved over the long single line adopted previously.
Terminal was very busy with the inadequate number of seats being apparent. People were using the floor or aimlessly marching around the Terminal looking for the odd spare seat. Bearing in mind this was a Sunday afternoon, not quite sure how the terminal functions on a Saturday morning in August etc. Appreciate the number of seats will be increased in the not too distant future, but still not convinced it’s enough, but conversely too many in winter - age old LBA problem. The Premier Lounge was packed so definitely a good revenue stream for the Airport.
Departed 14 without using the runway extension which always leaves slightly nervous, but the Captain was keen to get a move on due to air traffic control restrictions.
I think all BA passengers get fast track at LBA, it isn't restricted to the usual BA fast track users of club europe or silver/oneworld sapphire or above. The check in staff will usually tell you but if you are not checking in bags you probably won't know. Perhaps LBA should put a sign up at security like many airports where they list the airlines and cabin/statuses eligible for fast track?
I have had this a few times from both 14 and 32 on BA flights. I guess before pushing back the pilots have already done the performance calculations for full length and from the intersection so if they can go from the intersection they will - saves a few minutes I suppose.
Also now twice on BA when landing on 32 we have managed to vacate on B!
Left LBA on the 19th of last month and returned yesterday.
First the positive news, glad to see that trollies are now free and in both the car park and the baggage hall the payment equipment disconnected, hopefully never to be restored.
Maybe the airport consider a coin the slot system similar to supermarkets as we had to hunt the car park as trollies all over the place.
All special assistance staff now on the airport payroll with shorter hours and different staffing patterns which the staff we spoke to happy.
Whilst only just the one trip it was not very pleasant. Now if you fly Jet2 you are given a wheel chair by Jet2 staff, but no one to push it. Fortunately our son had dropped us off and could push us to the case drop off desk and thehn was told to push us to a collection point in B zone and a SA staff member would collect us. Every 10 minutes a jet2 staff member came across and said hoped we would be collected soon. One hour after being dropped off Jet2 now getting concerned as just over an hour to flight time and a member of staff pushed us to the new SA area in front of the main doors. The guy on the desk said no instructions received from jet2 to collect us, who knows.
By the time we had got down to security jet2 staff anxious for us to get on the plane, I advised now just over 2 hours since arriving at the airport, no toilets, no water etc . Unfortunatley security busy and it took around 20 minutes to get through, with jet2 staff advising aircraft loading.
To be fair SA staff took us to the toilets and others bought us water but it was far to much of a rush and in the end we were the last on the plane.
Coming back not sure were the breakdown was, jet2 were clear we needed Ambulift, we required going out and I had doubled checked at Malaga it was booked for LBA. Suffice to say according to the records not one booked.
Fortunately the plane was not going out again, unless it would have been an issue as it took 30 minutes before we were removed from the plane.
Were back again to spain in 4 weeks, just checked with jet2 who say amblulift booked and I will get my son to push us all the way to the new SA desks by the main doors.
Did not have a chance to see any changes to the airport, but the new SA area by the doors is well laid out and looks to have plenty of seating.
have just read your post and the other 2 posts on the new lounges at man,i hope the LBA management keep strict watch on there new lounges,we always use the family lounge at LBA if our flight is later than
8am,on one visit there was a party of ladies in there trying to drink all the stella in the fridge and all
the vodka in the bottle the noise from them was very loud, food all over the tables and floor,this was not what we paid for,our next visit they had stopped the help yourself to beer and spirits and the result of this was the lounge was much calmer, they had built a small bar and you were served with drinks,
Hi Snowman..The problem with these lounges is they rely on a constant funding stream to make them worthwhile.If there isnt a sufficent business turnover, then as in Manchester`s case, they lower the bar(no pun intended). I`m constantly getting e mails from them re booking the lounges at large discounts to the door price. That sadly tells its own story, evidenced by the other stories. The same issue will arise at Leeds It remains to be seen how they will handle it..Same mistakes or lose money making a stand. Only time will tell I`m afraid. As for us, I think we`ll take a chance with getting a seat in T3 and head to gate early.We`ve 4 hours sat down after that!!
Sat in 1432 lounge and me and my wife are the only ones in here which is nice as The Yorkshire Lounge was busy and noisy.
One the menu there are local specialty pies which they dont have any....very disappointed to be honest as lots of things are not available.....view is brilliant but thats about it.
Yes that is disappointing. Your not just paying for the asthetics your paying for a service. Having the odd out of stock item is one thing but lots of things unavailable is very disappointing. LBA will have to do better, let's hope this is a one off.
ask for a part refund if not up to the advertised standard.
You really would think that as its new and out to make an impression, that it would run like clockwork. Very disappointing..Thanks for the heads up about the Yorkshire Lounge as well..We are out from LBA a week on Tuesday but think we`ll take our chances in the coffee shop
I used my PP and had to pay a £5 surcharge.....had 3 bottles of Peroni....an awful hot turkey sandwich...which was prepacked turkey slices and pinged in the microwave for 30 secs....dreadful first experience.
The previous lounge always had a proportion of scummy individuals so don't think anything will change here at the low end. There is a big difference in lounge experience between those accessible by ticket/privilege only and those that will accept anyone willing to pay. As most passengers are just flying out as opposed to having a long wait between connections, I struggle to see why anyone would pay to use these. I'm normally only in the airport less than an hour so just doesn't make sense for me.
I cant be bothered to be honest as I said I only had to pay a fiver surcharge.
The funny thing is the other 2 lounges have beer on draught (pints) yet the 1432 is bottles only....thats why its quite.
In the Camden coffee shop, waiting for Ls249 to Fuerteventura..got dropped off in the free car park and 6 mins walk to security.. albeit just with hand luggage..very efficient and polite staff at security but Border Force were out in numbers with a sniffer dog before you got to the lounges.. looking at the age of the travellers, doubt they caught anyone..LBA busy but coping well so far a good experience..
have a good holiday.
Thank you all..Ill I do more on the trip tomorrow..but Jet2 staff have the job nailed..we were called to the gate 50mins before departure very well marshalled and pleasant ground staff and due to their efforts we took off early..nothing to fault LBA on....apart from 3sinks in one of the gents with wonky taps..great relaxing experience