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British Airways

Discussion in 'Worldwide Airline Forum' started by Aviador, Jan 26, 2009.

  1. Jerry

    Jerry Moderator Staff Member I've upgraded to support F4A!

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  2. Carl0927

    Carl0927 Premium Member I've upgraded to support F4A!

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    British Airways have taken a minority stake in Norwegian. They have mentioned they have an interest of possibly taking control of the airline.
     
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  3. Jerry

    Jerry Moderator Staff Member I've upgraded to support F4A!

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  4. Aviador

    Aviador Administrator Staff Member I've upgraded to support F4A!

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    Ooch that's not good. A PR desaster.
     
  5. Jerry

    Jerry Moderator Staff Member I've upgraded to support F4A!

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    Yep but i have a feeling BA don't care, considering their size they could've honoured the tickets and garnered some good PR but instead chose to cancel them giving a lot of people stress and ruined travel plans.
     
  6. Seasider

    Seasider Premium Member I've upgraded to support F4A!

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    I am afraid good customer service is rare to find these days with the big airlines.
     
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  7. KARFA

    KARFA Active Member

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    They can cancel bookings. However, for BA or indeed any airline to void the contract they claim it was a manifest error. What that means is whether the fare is such that the person booking knew or ought to have known at the time there was an error on the part of BA.

    There were some mistake fares BA did a few years ago which were J rtn from Norway to the US for £350, and F rtn from Germany to KUL for £750 and SYD for £1200. I think those were clearly and obviously errors - I booked both but I was in no doubt the prices were erroneous as they were significantly lower than any sale could be on those routes.

    In this case it was a return LHR-TLV for £192, if you look at other carriers on google flights there are others offering similar fares so it’s difficult for BA to argue it’s obviously an error here. I happened to book one of these and even being a somewhat frequent flyer I wasn't sure whether it was an error or just a well priced sale. Could have been either in my mind when I booked.

    BA a day or so later contacted the TAs concerned (the fare was only available through OTAs and not bookable on ba.com) to confirm they would be cancelling these fares, giving a full refund, and offering a £100 voucher to the affected passengers for a subsequent booking. The voucher could only be used through the OTA originally used by the customer.
     
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  8. Jerry

    Jerry Moderator Staff Member I've upgraded to support F4A!

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